USES OF WIRESHARK TOOL IN BIG COMPANIES SOFTWARE

chatbots for customers “to appropriately route calls in our customer service centers.” That’s led to call volumes falling about 20% over the last few years. in optimizing how we dispatch,” Desroches adds, along with deploying A.I. “We’re also working with Nvidia to use A.I. “Not necessarily related to generative A.I.,” he says, but “it’s allowed us to reduce employee efforts by nearly 17 million minutes annually-it’s hundreds of millions of dollars.”

in helping us determine what’s the likely loss on our customer billings, to help us predict how much write-offs we’ll have on receivables, and to help us identify anomalous behavior that could potentially be fraud.”ĪT&T is in the process of a multiyear effort to save $6 billion, and A.I. and machine learning when it comes to finance. “It will only allow us to get better,” he says, adding that the company already is using A.I. when it comes to financial applications? Not yet, Desroches explains, but there could be future use cases. Employees can also use it to translate customer and employee documents into other languages.

USES OF WIRESHARK TOOL IN BIG COMPANIES SOFTWARE

Rather than employees using ChatGPT externally on their own in a way where customer data may not have been secure, AT&T leadership decided to “work with Microsoft to create a proprietary instance for us that will allow us to have the same functionality, but be able to do it in a way that protects and secures our data,” Desroches says.Įmployees initially plan to use Ask AT&T “to help coders and software developers across the company become more productive,” which includes updating legacy computer code such as COBOL, Desroches tells me. Generative A.I., he tells me, is “something that’s important for us to take advantage of from a business standpoint.” To find out more, I sat down with Pascal Desroches, senior executive vice president and CFO at AT&T. AT&T is initially using Microsoft’s OpenAI ChatGPT function, but the tool is designed to be interoperable with other generative tools. tool called “Ask AT&T” that will be rolled out internally over the next few weeks. The telecom giant announced on June 20 a generative A.I.

for quite some time, and now the company is adding ChatGPT to its roster.

Uses of wireshark tool in big companies